Refund and Return Policy – Pixero

Effective Date: December 16, 2024

At Pixero, we aim to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, our Refund and Return Policy is designed to provide you with a seamless and transparent process.

1. Eligibility for Returns

We accept returns for items that meet the following criteria:

  • The product is returned within 30 days of the delivery date.
  • The item is in its original, unused condition, with all tags, packaging, and accessories intact.
  • Proof of purchase (e.g., receipt or order confirmation) is provided.

Note: Items marked as “Final Sale” or “Non-Refundable” are not eligible for returns.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@pixero.site or call us at (845) 651-0295 with your order details and reason for return.
  2. Approval: Once your return request is approved, we will provide you with return instructions and a return shipping address.
  3. Shipping the Item: Carefully pack the item to prevent damage during transit and ship it using a trackable shipping method. The return shipping cost is the responsibility of the customer unless the item is defective or incorrect.
  4. Inspection and Refund: Once we receive the returned item, our team will inspect it. If the return is approved, a refund will be processed to your original payment method within 7-10 business days.

3. Refund Policy

We offer refunds under the following conditions:

  • Damaged or Defective Items: If the product arrives damaged or defective, please notify us within 7 days of receipt. We will arrange for a replacement or a full refund, including return shipping costs.
  • Incorrect Items: If you receive the wrong item, contact us immediately, and we will provide a replacement or full refund.
  • Customer-Initiated Returns: For items returned for reasons other than defects or errors, the original shipping fees are non-refundable, and the customer is responsible for return shipping costs.

4. Exchanges

We do not offer direct exchanges. To replace an item, please initiate a return and place a new order for the desired product.

5. Non-Returnable Items

The following items cannot be returned:

  • Final Sale items
  • Gift cards
  • Personalized or engraved products
  • Items that show signs of use, wear, or damage

6. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  1. Check your bank or credit card statement for pending transactions.
  2. Contact your payment provider, as it may take additional time for the refund to post.
  3. If the issue persists, please contact us at info@pixero.site, and we will assist you further.

7. Contact Information

For any questions or assistance with returns and refunds, please contact us:

  • Email: info@pixero.site
  • Phone: (845) 651-0295
  • Address: 197 Wheeler Rd, Florida, New York (NY)

We value your trust and aim to provide a hassle-free return and refund process. Thank you for choosing Pixero for your luxury timepiece needs.